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FAQs

What are the next steps?

There are 2 important steps to get started:

1. Take our quick quiz to identify the core areas for growth in your business and marketing approach.
2. Book a 15 minute discovery call (plus time for questions) with our Customer Success gurus – we’ll help to pinpoint how best we can help you, if it all.

Can you supply any quicker?

Can I have my order any quicker?

How much does it cost?

Is this tool GDPR compliant?

Absolutely. Built into our platform as standard you have the ability to:

1. Prevent leads being saved to your website database (or delete them at set intervals)
2. Set cookie policies for visitors to your site
3. Keep a trail of how users interact with your website and forms, which can be shared with customers when needed.

What if I'm not technical?

Our platform was built to be straightforward for everyone to use. You don’t need to be a webmaster to use Sites Done Right. Just follow our process and onboarding to get the most from your website.

So, who is behind Sites Done Right?

We are a clued-up team of sales, marketing and web development experts. Our work with all businesses from one-man bands to multinationals like EA Sports, Tefal and 3M have allowed us to provide a tried and tested model for website success.

What if I don't have the right budget to work with?

This is a website builder and marketing engine that will help you get qualified leads regularly. Just think about what you would be willing to pay for a prospect (lead) who wants to talk to your business. Our platform helps to generate many leads like this every month, and closing just a deal or two like this will cover your costs many times over.

Should I wait to implement this solution?

Time waits for no one. By delaying on this investment, you’ll be leaving a lot of work on the table, or, worse still, it’ll be work going to your competitors! We are the first end-to-end solution in this space, so the chance to generate qualified leads today is right for the picking!

Will this really work for me?

Of course, this is so much more than just a website. With us, you’re purchasing an end to end marketing solution geared towards delivering a return on every penny you spend

It may seem a little strange right now, but it works. This is the perfect solution for your business if you are:

1. Just kickstarting and want to hit the ground running
2. Looking to revitalise your current online marketing efforts

Are my ideal customers truly out there?

Certainly. These customers are out there right now, doing their research, evaluating providers and making purchasing decisions.

Does inbound marketing work?

Yes – it is one of the last remaining effective marketing approaches online. But do keep in mind, this is so much more than just a website. It is a full stack approach to get you the right traffic to your site, convert more visits to leads and help you to close more business in record time.

Where do you deliver to?

Are there any long term contracts?

No. We are confident in the value our platform offers and so we offer monthly rolling contracts (no tie-ins). If you’d like to make additional savings, you can choose to pay for a year in advance and get 2 months free.

What should my website include?

Your business website is more than just a name and address online. The sites that get the most business follow the format of:

1. Consistent and regular blog posts
2. High converting service pages
3. Laser focussed industry (niche) pages
4. An intuitive and engaging lead capture form

How many new clients should I get?

We don’t give you clients, but the tools and feedback to get you qualified leads that want to do business with you. Your results will be unique to your business and the effort you put in to achieve success.

If you have the right product and the right message (alongside the right tools to deliver), you will see fantastic results.

What exactly do I get when I sign up?

When you sign up with us, you’ll have access to a dashboard where you can manage your website and inbound marketing efforts. You’ll also have access to our support team by live chat, mail and our ticketing system. Most importantly, you’ll have access to our AI that will provide proactive advice on your SEO efforts, conversion optimisation and so much more.

Is it hard to set up?

Not at all, it’s straightforward. We also provide a kickstart service to do your initial set up for you (paid) and provide training on getting the most from the platform. Leads generated from your site will be sent to you directly as soon as they come in.

Do you integrate with any other tools?

Absolutely. Our platform integrates with a range of CRM platforms, social media publishing and sharing portals, payment gateways and more.

Will this tool help with my SEO?

Our AI tool, ‘Dana’ will provide unique and proactive feedback on every page you create – based on the keyword you’d like to be found for on Google (and other search engines).

Applying the recommendations given are the first step to keep the search engines happy and boost your rankings quickly.

Will this tool boost my inbound leads?

Our AI tool, ‘Rafa’ gives specific advice on what you can do to optimise the layout and content on your web pages in order to convert more visitors into leads who leave their names and numbers for you to follow up with.

How long is your lead time?

I already have a web design, can I use it?

In a word, yes.

Sites Done Right provides a number of starter themes, plus with our easy-to-use customisation options, you’ll be able to produce a site like your current one in just a few clicks. You’ll even be able to adapt and evolve your design where you’d like!

However, the real question should be, ‘is my current design delivering value?‘. Does your web design bring in traffic, or engage visitors who come to your site to make an action?

If the answer to any of the above is no, then it might be the perfect time to consider a redesign. Each of our starter themes has been hand-crafted and tested to achieve optimal marketing results, load quickly, and play well with search engines like Google.

You can trial any theme with your content and stick with the one that works best – its all possible within our platform.

I'm currently in the middle of a web redesign, should I trial your platform now?

Absolutely.

In our experience there is often a large divide between the vision for your website, and the end product you get. You may have already found compromises you’ve had to make in the process of getting your new site together.

Using Sites Done Right, you’ll be able to test and validate ideas in real-time, and get to an end product quicker that actually brings in business. It’s the reason we’re the preferred choice for many designers, agencies and web companies who use the platform to launch client projects.

Whatever stage you’re currently at in your web design process, we offer 1-on-1 demo’s and a 14-day free trial of our platform.

What makes your platform better for SEO?

Getting up the ranks of Google is often the starting point for small businesses looking to pull in more traffic.

We take every aspect of search seriously (without making the processing of adding new pages difficult for you).

We’ll automatically add alt tags to every image based on the relevant title, and add heading tags for each block of content you create. In addition, structured data is added to each template your pages can show higher in the Google ranks for the relevant type i.e. blog articles showing in Google’s latest news, videos in related videos etc.

All of these options can be overridden by you if you’d like to tweak things even further.

How will you help me pull in more traffic?

It can be difficult working out a strategy to get more people clicking through to your web pages. When you get it right, however, you increase the opportunity to generate leads and new business overall.

There are 3 key things to consider:

Build frequent, relevant, quality content
Make your pages easy for search engines to index
Make your content easy to share to increase your reach

The businesses that apply the above consistently find that not only do they produce new traffic from their own efforts, but over time, existing visitors can become advocates of your brand who await new content from you to share with their own networks.

Our platform makes all of the above easier by providing tools to make better content, quicker. In addition, your control over the things that Google loves can be managed in just a few clicks, or you can rely on our search automation to get you started. Lastly, our integrations with systems like Disqus and AddThis make sharing content a breeze across your social networks.

Can I get my content if I leave your platform?

Absolutely. It’s very simple to export your content and take it with you.

If you do want an export, just reach out to our team and we’ll send an export folder with your content. We provide the data in XML format, making it straightforward to import your data into other systems.

What is your support like?

We check every site around the clock for speed, security and scalability. Our expert team work on tech aspects of our platform and your site, so issues are extremely rare. In the unlikely event of an emergency, and your site goes down, rest assured we’re already on the case to resolve any issues!

We offer multi-tiered support to make your life easier, and to provide quick access to information to our many customers at Sites Done Right.

Live Chat

If you’ve got a support question, you’ll find our live chat available from your dashboard when logged in, giving you direct access to our trained platform experts. We’ll be able to provide immediate support as well as recommend steps to remedy similar issues in the future via articles and videos in our knowledge base. If a Customer Success Agent is unavailable, you’ll be able to send an email for follow up.

Email Support

Email support is provided as standard to every Sites Done Right customer. In our experience, email works better than phone support for most issues. It gives our customers access to written, repeatable documentation that can be referred back to. Giving detailed, step by step instructions is also easiest by email and common questions are proactively added to our knowledge base for future use.

Knowledge Base

Our ever growing knowledge base is a hub for our customers to get support on common questions and processes. You’ll get easy to follow instructions on everything from setting up your account and resetting your password, through to day to day actions like creating pages and new content. Visit https://support.sitesdoneright.app/ for more information.

Can I cancel my Sites Done Right account?

You absolutely can, but we’d be sad to see you go!

You can cancel anytime, and there are no cancellation fees. You’ll just be charged up to the end of your billing period (depending on whether you pay monthly or annually).

After you’ve canceled your account, you’ll still be able to access all of our features until your subscription expires. We can also provide a copy of your website content (your text and images) upon request in XML format.

As with most “software-as-a-service” platforms, if you do cancel your account, the features of our platform for content editing and our proprietary elements like the design builders will become inaccessible. Any competent web dev can add your content into an alternative theme/design using the XML provided which retains the structure of your pages and hierarchy of your site.

Can I change my website colours to match my branding?

Of course you can.

Sites Done Right was built from the ground-up to make it easy for you to control every aspect of your site to keep it consistent with you brand in just a few clicks. This includes:

Colours
Fonts and typography choices
Layouts and spacing
Much more!

Do I have to pay for hosting?

In a nutshell, no. Our platform includes fully managed, high quality website hosting as standard. It’s part of every plan we provide. We take care of all aspects of server maintenance including upgrades, security and management, so you can focus on what matters most – your business.

Can you move my content from my old website?

Whilst creating content in our platform is very straightforward, we do have a number of customers who’d like us to migrate their existing sites into our platform. No worries, we can do exactly this, and take the time to map add your existing content, optimise pages for SEO, and add your brand colours and get you ready to go live. You can then focus on adding additional content.

How long will it take?

We can finish most transfers within 2-3 business days, but may be a little longer during our busiest workload periods.

How do content transfers work?

We start by working through a simple brief of what you’re trying to achieve with your site (it takes 15-20 minutes). Then, we’ll get the content from your old website to your new site on the Sites Done Right platform. This includes everything from your logo and company info, through to your blog posts, images and other pages. We’ll keep you updated throughout the process and actively apply feedback so any tweaks can be applied before you live.

How much will it cost?

If you’d like us to migrate your site for you, we do offer a fixed fee Kickstart service for this (also dependent on page numbers to be migrated). If you’d like to find out more, visit https://sitesdoneright.app/kickstart/

Do you provide email marketing services?

At present, no. As our name suggests, we are the perfect platform for websites and we stick to what we’re best at! That is providing the best-in-class websites for growing businesses that mean business.

Our platform integrates with a number of email marketing tools, and we do have some recommended partners to cover your email needs (check out our Approved Referrer Program for more information). You’ll likely need one provider to manage you domain based emails (i.e. yourname@yourcompany.com) and a separate tool for sending mass emails like MailChimp or Campaign Monitor.

Should I run a PPC (paid search) campaign?

PPC or pay-per-click campaigns can be a great means of generating targeted traffic to your site.

It is always important to know the cost per acquisition of your customer, so that you don’t spend more money generating a lead than it is worth to you.

It is also essential to know that factors that can effect the cost of each click, including the quality of your ad, and also the quality of the page you are linking to.

Within Sites Done Right, we provide the ability to create amazingly optimised pages that are perfect for both organic search (SEO) and paid search (PPC), so your cost of running any campaign will be less and the chances of converting visits to custom are higher.

Can I add Google Analytics to my site?

Absolutely. Your Sites Done Right install comes with analytics out-of-the-box. You can just add your Google Analytics ID to your dashboard, and advanced tracking will be in place for you straight away.

You can control a number of custom Google Analytics parameters for tracking including:

Tracker Name
Cookie Name
Cookie Expiration (secs)
Client ID
Sample Rate (%)
Site Speed Sample Rate (%)
Always Send Referrer
Allow Anchor Parameter

For details on what each of these parameters do, you can check out https://developers.google.com/analytics/devguides/collection/analyticsjs/field-reference

Is this solution right for me?

It all comes down to simple math. What is your expected return on investment (ROI)?

Let’s take an example that the average new lead is worth £200 to you, and you’d like to generate 5 of these leads each month via your site. In this example, our platform would be fantastic for you.

If you’re expecting to generate less than our subscription costs each month in new business, then we’d recommend considering other marketing channels, or at a minimum improving your business model to support better revenue before signing up.

Your marketing and business success is what matters most to us!

If I pay for the 'kickstart' service when does my subscription begin?

We provide a 14 day free trial of the platform which the period we can use to migrate the content over. Your first payment won’t start until the site is ready to go live (all content is migrated and a design style applied etc). So, in essence, there is the £199 + VAT paid upfront. But the ongoing £99 + VAT per month begins when the site goes live.

What happens after I deactivate my site?

Your site will remain active until the end of your billing period.

Inactive and suspended sites will have their data deleted after 30 days in order to ensure the system integrity for all Sites Done Right customers.

Do I need to purchase my domain?

In a word, yes. If there is one thing you should own outright, it’s your web address. We don’t currently sell domains, so you can purchase this from an internet domain registrar.

Once you have your domain, simply get in touch providing us with your login details (username and password). We’ll take it from there, tweaking your DNS records to point to our servers and ensuring your new site has your desired URL.

I already own a domain, can it be used?

If you possess a domain, great! We can apply the adjustments needed for your Sites Done Right website to point to URL that you own.

All we need for you to provide is your login details (username and password) and we’ll take care of the rest.

We aim to spin this around within a 24 hour period if you make your request during the working week (Mon-Fri).

What will it cost for a domain?

The price depends on what the domain is, alongside the rate being charged by the internet domain registrar issuing the sale (if it’s available).

You’ll find some domains for rates as low as £1 at the bottom end, all the way through to many £1000’s and more.

Is a subscription service better than paying for a site upfront?

We firmly believe that simplicity should drive all buying decisions.

If having control over your outgoing spend is important to you, then a fixed subscription model like those we offer at Sites Done Right can help you have predictability in your finances without losing flexibility on what you can achieve.

You’ll also save along the way, as costs can rack up with separate plugin purchases, hosting fees and 3rd party integrations to achieve the features of a site actually brings in business.

We’ve worked around the clock to make this process easier for you, by bundling the features needed to get your site up, pull in traffic, generate leads and so much more – all within one platform and at a fixed cost!

Our platform receives regular updates, so you can rest assured that your site will be working for you day and night even as trends change.

What's meant by SEO?

SEO stands for search engine optimisation. Is the process used to help your website rank higher in search engines like Google. To move up the ranks, you will need to:

Work on producing frequent, quality content for your customers
Adjust your website’s code in a way that Google loves (we take care of this by default at Sites Done Right)
Share your content with the right people at right time

Why is SEO significant?

Getting traffic to your website is so important to increase your chances of closing business.

As most sites generate their traffic via search engines (like Google), it is important that you can be found when prospects search for your brand, services or the problems you help solve.

What you also want to avoid is SEO penalties for failing to optimise your site to perform well with search engines or by using deceptive or ‘black-hat’ SEO tactics.

With Sites Done Right, we help to alleviate this stress as all our templates are built with both Google and your customers in mind. This means we don’t only automatically update your sitemap every time a new page is created, but aid in getting you to appear higher in Google (and other search engines) quicker.

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